AERIAL SUPPLIES USA
Aerials USA was born after noticing a need for new colours, exciting products at an affordable price! We’re Passionate Aerialist that will supply the country with gorgeous silks, lyras, and other aerial equipment.
We’ve got many products listed – but if you can’t find what you’re looking for, please contact us as we’re more than happy to customise orders!
Looking forward to seeing you on your new apparatus!
TERMS AND CONDITIONS
Aerials USA takes no responsibility for the use or misuse of purchased equipment. We advise you to ensure your equipment is away from sun or direct light, avoid washing often as this may weaken materials, avoid wearing jewellery or clothing items that may nick the fabric, and discontinue use when damages are made to the fabric. We will always recommend you receive professional training and advice in both the use and the rigging of the equipment you purchase from us, and hire a professional installation of your equipment. We only recommend using your equipment with a qualified instructor.
Care of Equipment Policy
We thoroughly test our equipment regularly. We advise you to remember however, that many of our products are made of fabric. Fabric is delicate and needs to be treated gently and carefully. We recommend:
- Avoid using in direct sunlight. This may fade or weaken the fabric or colour. We recommend indoors.
- Wash only delicately in a cold wash. Do not put in a dryer or dry in sunlight.
- We STRONGLY advise to never wear jewellery, zips, hair clips, or any item that may tear or nick the fabric. If this occurs, discontinue use immediately.
- Check your equipment before every use for damages and correct rigging.
- Ensure you understand or get professional advice weight limits.
Our silks fabric comes unhemmed and are for training purposes. For professional use, length drops or constant use we advise hemming. We can offer this to you at an additional cost, please contact us regarding your order.
Delivery & Payments Policy
Aerials USA requires payment before we begin processing your order.
Aerials USA strives to ship from our warehouse roughly 3000 miles from Los Angeles via standard or express shipping, or using our courier for larger items, however in the circumstance stock is unavailable we may ship from our secondary warehouse in Shanghai with express shipping to ensure your product is delivered quickly. Aerials USA reserves the right to alter the shipping carrier, depending on stock availability, destination country.
For United States orders, manufacturing usually takes 3-10 working days depending on influx of orders, with delivery time 2-5 working days for shipping. Keep in mind most of our products are customised, so we need to include this in our processing time however we strive to get your order out as soon as possible. We do not manufacture orders on Public Holidays or Weekends.
For freestanding rigs, processing and delivery time may take up to 4 weeks, however usual timeframe is two weeks depending on influx of orders and due to being a large item.
For international orders, delivery time may take up to 3-4 weeks from shipping date.
For international express courier orders, delivery time may take up to 1-2 weeks from shipping date.
Aerials USA does not accept refunds if you change your mind, ensure you choose your product with thought and care.
Aerials USA thoroughly check each order before shipping to ensure quality standards. We accepts refunds only if your product is defective on arrival or you receive the wrong product. Please notify us within 14 days of receiving the product if any of the above is applicable and you wish to return your product. Return the defective or wrongly shipped product to us within 14 days of notification.
You will need to provide the following information before we can offer a refund or replacement:
- Name of customer
- Date of receiving the product
- Reason for return
Returned products will be thoroughly assessed for reason of return. If you return a product due to defects on arrival but we find that the product is in full working condition or any defects or damage were caused after you recieved the product, no refund will be offered and it will be returned to you at your own cost.
If the product is genuinely defective or you received the wrong product, we will offer you to choose either a replacement product or store credit to the purchase value.
You are responsible for all the costs associated with the return of the product and we will not reimburse any associated cost until assessment has been made. We request products returned to be mailed by registered mail. We accept no responsibility for loss or damage occurring in transit.
Please be aware for international customers to check your countries import fees and tax regulations – this is not our responsibility and you agree to be responsible for all Taxes, Dutys, Fees & V.A.T.
We do not collect personal information when you visit the Aerials USA website unless you place an order or contact us via our contact form, in which your name, address, order details will be collected to process your order.
Upon ordering, you will be prompted for the following personal information: your name, email address, mailing address, delivery address and phone number. We may share this information with third parties that are directly involved in the processing of your order and only for purposes relating to your order. Ie, the shipping carrier for delivery of your order.
We do not share, sell, rent or barter any identifiable personal information to any third party without your permission.
When you submit feedback or questions via email, we will request your name and email address. We use this information solely to respond to your enquiries.
For credit card transactions, your information is secured by using 2048 bit Secure Sockets Layer (SSL) technology, which encrypts information you input.