Aerials USA | FAQ Page | Your Leading Aerial Equipment Supplier throughout the US2018-11-27T18:54:20+00:00

Frequently Asked Questions

Can you do a custom package?2018-12-04T07:06:10+00:00

Definitely. If you’re making an order of 3+ silks, hammocks, lyra or rig equipment, just send us an email and we’ll be happy to put together a package for you.

Where are you located?2018-12-04T07:06:35+00:00

We operate primarily online and have warehouses throughout Australia and USA. Our warehouses are not open to the public, however feel free to let us know if you require samples.

Who uses Aerials USA equipment?2018-12-04T07:07:09+00:00

We are proud to have studios, circuses, children’s events and performances using our equipment around USA, Australia, New Zealand, Indonesia, Phillipines.
What’s the best way to contact Aerials USA?
You can email us at admin@aerialsusa.com

I am a studio or business – do you do wholesale rates?2018-12-04T07:07:35+00:00

Absolutely. Send us through an email with your ABN/ACN and we will write up a custom invoice for your order with wholesale rates. Email: admin@aerialsusa.com

What payment methods do you offer?2018-12-04T07:07:56+00:00

We currently offer PayPal,  Debit & Credit, American Express, Amex, Matercard (through paypal checkout) or bank transfer. Please contact us if you choose to transfer by bank.

How do I care for my Aerial Hoop (Lyra)?2018-12-04T07:08:43+00:00

Caring for your lyra is important to ensure a long lasting product. Ensure you take it down after every use and never leave out in the weather. Always check your lyra for cracks and hardware for seizing, rusting, or any damages before every use and disuse if any of your equipment peaks concerns. We recommend getting your lyra checked by a fabrication engineer every 6 months to ensure your product remains safe to use.

What are your Hoops (Lyras) made of?2018-12-04T07:09:18+00:00

Our lyras are made of stainless steel in the tubing to ensure a long lasting product. The tabs are made of steel.

What do I need to be safe during Hoop (Lyra) practise?2018-12-04T07:09:55+00:00

We always recommend to train only with a professional trainer as aerial sports can be dangerous! You’ll need to ensure you have at least 2m on all sides of you for clearance (more if possible)and always, always practice with a crash mat. We recommend Hart crash mats.

How do I install my Hoop (Lyra)?2018-12-04T07:10:14+00:00

We always recommend discussing your options with a rigger, builder or engineer. It’s important you install your lyra in a suitable position capable of bearing weight, but we cannot give one general answer as each customer is different.

How long will delivery take for Aerial Hoops (lyras)?2018-12-04T07:10:46+00:00

Delivery will take anywhere from 3-7 business days (after processing) to arrive, depending on your location.

How long will it take to process my Aerial Hoop (lyra) order?2018-12-04T07:12:13+00:00

Lyras are usually in stock and we will send out within 24 hours. During busy times (Christmas, school holidays, public holidays, Easter) some stock may sell out – during these times please allow 3-7 business days to process your order.

Do your Aerial Hoops come with everything I need to set up?2018-12-04T07:12:42+00:00

If you choose basic or pro rigging with your lyra, that is all you’ll need for the lyra itself. Depending on where you are rigging from, you may also need a sling, rope, or wire to lower the lyra and appropriate rigging from your rigging point. It’s best to talk to a qualified rigger and builder to ensure you are rigging correctly and your space is correct.

What’s the difference between no rigging, basic rigging and pro rigging for Aerial Hoop (Lyras)?2018-12-04T07:14:13+00:00

Purchasing a lyra with no rigging is best if you already have your carabiners and swivel.
Basic rigging includes 2x steel carabiners and a swivel – this is enough for most setups.
Pro rigging includes two autolock carabiners, a maillon and a swivel. This is best used for those who need to put their lyra up and down often and easily and is a little quicker to assemble.

How do I know what size lyra I need?2018-11-26T23:44:51+00:00

The best way to choose your size is to sit on the ground with shoulders back, measure from floor to your head and add 5cm. This gives you an approximate height if you were sitting in the lyra with some space above for clearance.

What size are your Aerial Hoop (lyras)?2018-12-04T07:18:31+00:00

Our lyras come in sizes 85, 90, and 95cm with a standard 2.5 tube. We can also custom order 3.2 tube lyras in the above sizes if you prefer a thicker lyra.

How can I aid grip for training Aerial Silks?2018-12-04T07:18:58+00:00

We will always firstly recommend training your grip – this can take a long time to avoid feeling ‘slippery’ and something many people don’t prioritize. However, occasionally aerialists will use rosin to rub onto their hands to aid grip. Try to avoid using too often as to not become reliant.

What fabric are your Aerial silks?2018-12-04T07:19:16+00:00

Our fabric is a 40 denier nylon tricot. It has low stretch in the length but has stretch in the width for comfort. It is a very strong and secure fabric, yet looks beautiful and delicate.

What do I need to be safe during silks practise?2018-12-04T07:14:58+00:00

We always recommend to train only with a professional trainer as aerial sports can be dangerous! You’ll need to ensure you have at least 2m on all sides of you for clearance (more if possible)and always, always practice with a crash mat. We recommend Hart crash mats.

How long will delivery take for silks?2018-12-04T07:14:31+00:00

After processing, delivery will usually be via express (or a change of service depending on location and availability) to best suit your needs. Please allow around 3-7 business days for your order to arrive after processing time.

How long will it take to process my silks order?2018-12-04T07:14:41+00:00

As each order is for different lengths and sizes, we need to cut each length of fabric and package from there. Please allow approximately 3-5 business days to cut and pack – or 3-7 business days in busy times as orders increase and may be slightly delayed. We do our absolute best to ensure you’ll recieve your silks ASAP.

How do I care for my silks?2018-11-26T23:41:11+00:00

Your silks should always be away from direct sunlight and never left outdoors. We recommend taking them down when not in use – firstly, so others don’t use them if they are not familiar with the sport, and secondly so you can ensure the fabric and hardware are checked before each use to ensure safety.
You should check your fabric in entirety before every use. If you see any nicks, holes, runs, or burns, discontinue use immediately, it’s not safe to use damaged silks and this needs to be replaced.
You should check your hardware before each use and ensure each piece works securely and there are no damages.
When using your silks, ensure jewellery is taken off and you arent wearing any items that could snag the fabric (think zips, hair accessories, or anything with sharp edges)

How do I install my silks?2018-11-26T23:40:39+00:00

We always recommend discussing your options with a rigger, builder or engineer. It’s important you install your silks in a suitable position capable of bearing weight, but we cannot give one general answer as each customer is different.

What hardware do I need to rig an aerial silk?2018-11-26T23:40:04+00:00

You’ll need a figure/aerial 8, swivel, and 2x carabiners. All our silks kits come with this hardware.

Do the silks come with everything I need to set up?2018-11-26T23:39:28+00:00

Our silks come with everything you need to set them specifically up. Keep in mind, depending on your rigging point, you may need slings, eyebolts, or other various hardware – it’s best to chat to a rigger, builder and engineer to discuss your rigging options.

Can I order a custom length of silks?2018-11-26T23:38:58+00:00

Yes, absolutely! Just send an email to admin@aerialsusa.com and we’ll write up a custom invoice for you.

How do I know what length of silks I need?2018-11-26T23:38:30+00:00

Measure from the floor to your rigging point. Multiply this x2 and add 1-2 metres to allow excess tail and excess to rig your silks.
For example, if my rigging point is 4 metres high, I will need approximately 10 metres of fabric.
PLEASE NOTE our listings are for the total length of fabric – not the drop.

How can I aid grip training hammock?2018-11-26T23:37:33+00:00

We will always firstly recommend training your grip – this can take a long time to avoid feeling ‘slippery’ and something many people don’t prioritise. However, occasionally aerialists will use rosin to rub onto their hands to aid grip. Try to avoid using too often as to not become reliant.

What fabric are hammocks?2018-11-26T23:36:40+00:00

Our fabric is a 40 denier nylon tricot. It has low stretch in the length (so you don’t end up with your head on the floor when practising!) but has stretch in the width for comfort. It is a very strong and secure fabric, yet looks beautiful and delicate.

How do I care for my hammock?2018-11-26T23:35:30+00:00

Your hammock should always be away from direct sunlight and never left outdoors. We recommend taking it down when not in use – firstly, so others don’t use it if they are not familiar with the sport, and secondly so you can ensure the fabric and hardware are checked before each use to ensure safety.
You should check your fabric in entirety before every use. If you see any nicks, holes, runs, or burns, discontinue use immediately, it’s not safe to use a damaged hammock and this needs to be replaced.
You should check your hardware before each use and ensure each piece works securely and there are no damages.
When using your hammock, ensure jewellery is taken off and you arent wearing any items that could snag the fabric (think zips, hair accessories, or anything with sharp edges)

How do I install my hammock?2018-11-26T23:34:12+00:00

We always recommend discussing your options with a rigger, builder or engineer. It’s important you install your hammock in a suitable position capable of bearing weight, but we cannot give one general answer as each customer is different.

How long will delivery for my hammock take?2018-11-26T23:33:25+00:00

We send all our hammocks via Express, and your hammock should be in your hands within 1-3 business days after recieving your tracking number.

How long will it take to process my hammock order?2018-11-26T23:32:36+00:00

Our hammocks are most likely always pre-cut and in stock, and we strive to send out via express post within 24 hours. However, during busy seasons some colours can sell out fast in which case we re-stock asap, within 3-5 business days. Please allow this timeframe into consideration when ordering.

Do the hammocks come with everything I need to set up?2018-11-26T23:31:31+00:00

Our hammocks come with everything you need to set the hammock itself up. Keep in mind, depending on your rigging point, you may need slings, eyebolts, or other various hardware – it’s best to chat to a rigger, builder and engineer to discuss your rigging options.

What’s the difference between a double point and a swivel point hammock?2018-11-26T23:30:55+00:00

A double point is a stationary hammock and rigged via two points. It does not spin, and is perfect for yoga or conditioning.
A swivel point comes with extra hardware and is rigged via a single point. However, it can also be used as a double point. A swivel hammock is most commonly used for aerial dance, allowing the aerialist to spin.

What’s the difference between a double point and a swivel point hammock?2018-11-26T23:28:18+00:00

A double point is a stationary hammock and rigged via two points. It does not spin, and is perfect for yoga or conditioning.
A swivel point comes with extra hardware and is rigged via a single point. However, it can also be used as a double point. A swivel hammock is most commonly used for aerial dance, allowing the aerialist to spin.

What length are your hammocks?2018-11-26T23:27:46+00:00

Our hammocks come in a standard 5m length – however we are more than happy to customise the length of fabric for you if you prefer. Just send us an email at admin@aerialsusa.com

Need some help? Fill out the form below and our staff will be in touch!

All Prices inclusive of Taxes for all Aerial Silks, Lyra Hoops & Yoga Hammocks | FREE SHIPPING Dismiss